At Belfar, your satisfaction is our priority. If you’re not completely happy with your purchase, please review our policy below:

1. Return Eligibility

• You can return or exchange items within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original packaging with all tags attached.
• Items marked as “Sale” or “Final Sale” are not eligible for return or refund.

2. How to Request a Return
To initiate a return or exchange, please contact us with your order number at:
Email: wecare@belfaronline.com
Phone: 0335-8535221

Our team will guide you through the return process.

3. Refund Process

• Once we receive and inspect the returned item, we’ll notify you via email or phone.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping costs are non-refundable unless the item received was defective or incorrect.

4. Exchange Policy

• Exchanges are subject to stock availability.
• If the desired item is unavailable, you may request a refund or store credit instead.

5. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos for quick resolution.

6. Shipping for Returns

• The customer is responsible for return shipping costs unless the product is faulty or sent in error.
• We recommend using a trackable shipping service for all returns.

7. Non-Returnable Items

• Items that have been used or damaged by the customer
• Custom or personalized items
• Gift cards

8. Contact Us
Still have questions? We’re here to help.
Email: wecare@belfaronline.com
Phone: 0335-8535221
Address: TJ Heights, 1st Floor, Office No. 1, Ghouri Town, Islamabad
Website: belfaronline.com