At Belfar, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help. Please review our refund policy below:

1. Eligibility for Refunds

• Refunds are only issued for damaged, defective, or wrong items.
• To be eligible, you must contact us within 48 hours of receiving the order.
• Items must be unused, in original condition, and returned with original packaging and tags.

2. How to Request a Refund
To initiate a refund request, contact us with:

• Your order number
• A brief reason for the refund
• Clear photos of the item (if damaged or incorrect)

Contact Information:
Email: wecare@belfaronline.com
Phone: 0335-8535221

3. Refund Process

• Once we receive and inspect the returned item, we will notify you via email or phone.
• If approved, your refund will be processed within 7–10 business days to your original payment method.
• You will receive confirmation once the refund is issued.

4. Non-Refundable Situations
Refunds will not be issued in the following cases:

• Change of mind or dislike of product after use
• Incorrect size ordered (unless the size delivered was wrong)
• Products damaged due to customer misuse
• Items returned after the 7-day window
• Sale or clearance items

5. Return Shipping Costs

• If the item was defective, damaged, or incorrect, Belfar will cover the return shipping cost.
• If the item is returned for any other approved reason, the customer may be responsible for shipping.

6. Exchange Option
In some cases, instead of a refund, customers may opt for an exchange or store credit.

7. Our Promise
We aim to resolve all refund requests quickly and fairly. Our team is always here to ensure a smooth and respectful experience.

8. Still Need Help?
Please reach out if you have any questions about your refund:
Email: wecare@belfaronline.com
Phone: 0335-8535221
Address: TJ Heights, 1st Floor, Office No. 1, Ghouri Town, Islamabad
Website: belfaronline.com